Shipping policy

Shipping Policy

At Pretty Good SoulZ, each product is made to order and carefully prepared before dispatch. We work to ensure that your order reaches you safely and within the estimated delivery timeframe.

When will my order be shipped?

As our products are made to order specifically for you, orders require processing and preparation before dispatch.

Orders are generally processed and prepared for shipment within 2–3 business days. Processing times may occasionally be longer during high-order periods, public holidays, or due to unforeseen circumstances.

Once your order has been dispatched, tracking details will be shared with your registered email address.

How long will it take for my order to be delivered?

Orders within India are generally delivered within approximately 5–8 business days.

Delivery times may vary depending on your location, courier serviceability, public holidays, extreme weather conditions, operational delays, or other circumstances beyond our reasonable control.

Certain remote or less-serviceable locations, including some areas of Jammu & Kashmir and North-East India, may require additional delivery time.

Please note that all delivery timelines are estimates and may occasionally be affected by circumstances outside our control.

What are the shipping charges?

For orders within India, our shipping charges are:

Prepaid Orders

Orders below ₹1,499 — ₹79 shipping
Orders of ₹1,499 and above — FREE shipping

Cash on Delivery (COD) Orders

₹79 shipping charge applies to all COD orders, irrespective of the order value.

Therefore, the free-shipping benefit on orders of ₹1,499 and above applies only to prepaid orders.

The applicable shipping charge will be displayed at checkout before you place your order.

What payment options are available?

We currently offer:

Prepaid Payments — Customers can complete their payment securely using the prepaid payment options available at checkout.

Cash on Delivery (COD) — COD is available for eligible orders and serviceable locations, subject to the applicable ₹79 shipping charge.

Availability of payment and delivery options may depend on the delivery location and serviceability.

How can I track my order?

Once your order has been dispatched, tracking information will be shared with your registered email address.

If you have not received your tracking information after your order has been dispatched, please contact us at:

support@prettygoodsoulz.com

Please include your order number and registered email address when contacting us so that we can assist you efficiently.

Which courier companies do you use?

Orders are delivered through courier partners selected based on availability and serviceability for your delivery location.

Courier partners may include services such as Delhivery, Xpressbees, Blue Dart, Ecom Express, or other logistics partners depending on the delivery pincode.

The courier partner assigned to an order may vary based on location and service availability.

What if there is a delay in delivery?

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, public holidays, high shipment volumes, remote-location serviceability, or other circumstances beyond our reasonable control.

If your order is experiencing an unusual delay, please contact us at support@prettygoodsoulz.com with your order number, and we will assist you with the available tracking information.

What if my order shows as delivered but I haven't received it?

In rare cases, a shipment marked as delivered may have been received on your behalf by a family member, neighbour, flatmate, security personnel, reception desk, or office mailroom.

If your tracking information shows that your order has been delivered but you have not received it, please first check with people at your delivery location.

If the parcel still cannot be located, contact us at support@prettygoodsoulz.com within 48 hours of the delivery notification.

We will raise the matter with the relevant courier partner and assist with an investigation.

Courier investigations may take several business days to complete. Any resolution, including a replacement or refund where applicable, will be determined after reviewing the circumstances and the outcome of the courier investigation.

Incorrect or incomplete delivery information

Customers are responsible for providing a complete and accurate delivery address, pincode, email address, and phone number when placing an order.

Incorrect or incomplete delivery information may result in delays, failed delivery attempts, or the shipment being returned.

If you notice an error in your delivery information, please contact us as soon as possible at support@prettygoodsoulz.com. Once an order has been processed or dispatched, we may not be able to modify the delivery details.

Failed delivery / Return to Origin (RTO)

If a shipment cannot be delivered after the courier's delivery attempts, it may be returned to the fulfilment facility as a Return to Origin (RTO) shipment.

This may occur due to reasons such as an incorrect or incomplete address, an unavailable recipient, inability to contact the customer, refusal of delivery, or other delivery-related circumstances.

If an order is returned to origin, please contact us at support@prettygoodsoulz.com for assistance regarding the available next steps.

Damaged or defective orders

If your product arrives genuinely damaged or defective, please refer to our Return & Exchange Policy for eligibility requirements and the required proof, including the applicable reporting period.