Refund policy

Return & Exchange Policy

At Pretty Good Soulz, every product is made to order and printed especially for you after your order is placed. Therefore, please review the design, colour, size and other product details carefully before completing your purchase.

For assistance with an eligible damaged or defective product, please contact us at support@prettygoodsoulz.com.

1. Can I cancel my order after placing it?

No. Orders cannot be cancelled once they have been placed.

As our products are made to order, production may begin after your order is confirmed. Please check your product, design, colour, size and delivery details carefully before placing your order.

2. Do you accept returns or exchanges?

As each product is made to order specifically for you, we do not accept returns or exchanges for:

Incorrect size selected by the customer
Change of mind
Not liking the product or design after receiving it
Incorrect colour selected by the customer
Minor colour or design variations caused by photography, lighting or different screen/display settings

Please review the product details and Size Chart carefully before ordering.

3. Can I exchange my T-shirt for another size?

No. Size exchanges are not available.

Please refer to the Size Chart provided on the product page and select your size carefully before placing your order.

4. What if I receive a damaged or defective product?

If your product arrives damaged or defective, please contact us within 7 days of delivery, including the day of delivery.

For verification, please provide:

A clear unboxing/opening video
Clear photos showing the damage or defect
Photos of the original packaging
Your order number

An unboxing video is mandatory for damaged or defective product claims. Claims without sufficient proof may not be accepted.

If the package is visibly damaged at the time of delivery, we recommend not accepting the package and recording clear photo/video evidence.

5. What happens after I report a damaged or defective product?

Once we receive the required evidence, the claim will be reviewed and verified.

If the claim is approved, Pretty Good Soulz will determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances of the verified issue.

Please do not send a product back on your own. Return or reverse-pickup instructions, where applicable, will be provided by us after your claim has been approved.

6. Can I return a product because I don't like the design, fit or colour?

No.

Since each product is printed and made to order, returns, refunds or exchanges are not available because of personal preference, change of mind, fit preference, or because the customer no longer likes the selected design or colour.

7. What if the product looks slightly different from the website?

Product colours and printed designs may appear slightly different due to photography, lighting, device screens and display settings.

Minor colour or design variations are not considered defects and are not eligible for return, exchange or refund.

8. What if the product is damaged after use?

Products damaged due to wear, washing, improper care, misuse, handling or any action after delivery are not eligible for replacement or refund.

Please follow the product care instructions provided by Pretty Good Soulz.

9. Are sale or discounted products covered?

The same policy applies to products purchased during sales, promotions or using discount codes.

Sale or discounted products are not eligible for size exchanges, change-of-mind returns or preference-based returns.

However, a genuine damaged or defective product may still be reported within the applicable 7-day period with the required photo and unboxing-video evidence.

10. How will an approved refund be processed?

Where a refund is approved for a verified eligible claim, it will generally be processed through the original payment method, where supported.

Processing and reflection times may vary depending on the payment provider or bank.

11. Important Made-to-Order Notice

Every Pretty Good Soulz product is produced specifically after an order is placed.

Please check your selected design, colour and especially the Size Chart carefully before completing your purchase.

We do not provide returns or exchanges for incorrect size selection, change of mind, personal preference or simply not liking the product after delivery.